The JKP Library | FAQs

How do I download the Jessica Kingsley Publishers app?

The app is available foe iOS and Android.
To download the app, go to your device’s app store and search for ‘JKP’ and
select the Jessica Kingsley Publishers app. You will then be able to login with
your account details to access your titles.

Can I read the eBooks on my Kindle?

No, the eBooks are only accessible through the Jessica Kingsley Publishers app.

How do I change my password?

To change your password, you will need to:

  1. Go to The JKP Library website and login to your account.
  2. Select the drop down next to your username in the top right of your screen and select 'Account'.
  3. You will see your account information and a save button, below this there is a 'Reset your password' link. Follow instructions from there.

    *Please note, you cannot change your password through the app.

How do I change my email address?

To change your email address, you will need to:

  1. Go to the JKP Library website and login to your account.
  2. Select the drop down next to your username in the top right of your screen and select 'Account'.
  3. You will see your account information and can change your email address there.

Do I have to give my card details for a free product/when using a free promotional code?

No. You will not be asked to enter card details and will not
be charged when receiving a free product or when using a free promotional code.
However, you will need to log into your account or create one to access your
free titles via browser or app.

Which devices can I use to access my title?

You can access your titles online via most browsers
including Google Chrome, Internet Explorer, Firefox, Safari, etc. The app is available on most iOS and android devices via the Apple App Store and Google Play.

Can I download my title to my computer?

All of our products can be accessed online via a
browser or downloaded to the accompanying app. Only selected PDF materials can
be downloaded to a computer.

How do I access the free resources which accompany my book?

To access any accompanying free resources, you must:

  1. Go to https://library.jkp.com/redeem
  2. Enter code and click 'Apply'.
  3. Create an account (email address and password required) or login.
  4. Click 'Proceed'.
  5. Click on resource in 'My Library' to read (make sure to click on the cover rather than 'details', as clicking 'details will return you to the home page).

How do I report a technical issue or bug?

Contact Papertrell at support@papertrell.com

Can I get a discount for multiple purchases?

If you're interested in purchasing 10 or more products, please contact charlotte.chisholm@jkp.com to inquire about discount offers.

What is the refund policy?

You can request a refund my contacting